Terms and conditions

The seller and operator of the online shop www.fightshop.sk (the “online shop”) is:

• Business name: TERRI-M s.r.o.
• Registered office: Mariánska 2226/2, 811 08 Bratislava, Slovak Republic
• Company ID (IČO): 54694264, Tax ID (DIČ): 2121768748, VAT ID (IČ DPH): SK2121768748
• Registration: Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No. 162058/B
• E-mail: info@fightshop.sk
• Online shop customer line (orders, returns, warranty claims): +421 904 316 813
• Bratislava store: Fightshop Bratislava, Ivanská cesta 26, 820 01 Bratislava, tel. +421 904 316 813 — Mon–Tue 10:00 – 17:00, Wed 10:00 – 19:00, Thu–Fri 10:00 – 17:00, Sat–Sun closed
• Trnava store: Fightshop Trnava, Hospodárska 3611/53, 917 01 Trnava, tel. +421 948 196 192 — Mon–Fri 12:00 – 17:00, Sat–Sun closed
• Address for returns and warranty claims: Ivanská cesta 26, 820 01 Bratislava (goods by courier or in person only — see Articles 8 and 9)
• Address for letters and written notices: registered office — TERRI-M s.r.o., Mariánska 2226/2, 811 08 Bratislava (Slovak Post does not deliver mail to the store address)

The supervisory authority is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI), SOI Inspectorate for the Bratislava Region (Inšpektorát SOI pre Bratislavský kraj), Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava 27, www.soi.sk.

These general terms and conditions (the “Terms”) govern the relationship between the seller and the buyer when concluding and performing a distance purchase contract via the online shop. By placing an order, the buyer confirms that they have read and agree to the Terms.

• Buyer — a natural or legal person who concludes a purchase contract with the seller via the online shop.
• Consumer — a buyer who, when concluding and performing the contract, is not acting within the scope of their business or profession.
• Business buyer — a buyer who purchases under a Company ID (IČO) as part of their business activity (purchase on behalf of a company).
• Goods — products offered in the online shop, including gift vouchers.

Relations with consumers are governed in particular by the Civil Code (Act No. 40/1964 Coll.), Act No. 108/2024 Coll. on Consumer Protection, Act No. 22/2004 Coll. on Electronic Commerce and the legislation on personal data protection. Relations with business buyers are governed by the Commercial Code (Act No. 513/1991 Coll.); the provisions of these Terms that exclusively protect consumers (in particular the right to withdraw from the contract within 14 days) do not apply to business buyers.

The contract is concluded in the Slovak language. The seller has not undertaken to comply with any code of conduct.

All prices in the online shop are final and stated in euros including VAT. The delivery charge and any surcharge for the payment method are not included in the price of the goods — they are displayed when you choose delivery and payment and in the order summary before you place the order.

The price applicable to an order is the price stated for the goods at the time the order is placed. Where goods are discounted, the original (struck-through) price is the lowest price at which we offered them during the 30 days before the discount, and we calculate the discount percentage from it.

Product photographs are for illustration only and colours may vary slightly depending on your display device; the product description and specifications are decisive. Availability (in stock in the online shop or at the selected store) is shown with each product and at checkout.

If there is an obvious pricing error (e.g. a missing digit or a price clearly disproportionate to the usual price of the goods), we will contact you without undue delay. You may then confirm the order at the correct price or cancel it free of charge; in that case, we will refund any payment received no later than within 14 days.

You can shop as a guest without registering or through a customer account — both options are equivalent. The ordering process is as follows:

• 1. You add goods to the cart (for goods with a size or colour, you select the specific variant).
• 2. At checkout, you fill in your contact, billing and delivery details and, where applicable, the details for a purchase on behalf of a company.
• 3. You choose the delivery and payment method; the delivery charge and the total amount payable are displayed before you place the order.
• 4. You check the summary and place the order by clicking the “Order and pay” button. By doing so, you confirm that the order entails an obligation to pay.

Until you place the order, you can change the details in the cart and at checkout and correct any errors. A placed order constitutes an offer to conclude a purchase contract.

The purchase contract is concluded when the order confirmation e-mail is delivered to the e-mail address you provided. The confirmation contains a summary of the order and, as attachments, these Terms and the information on the right to withdraw from the contract, including the withdrawal form (in PDF format). We archive the concluded contract in electronic form; if you have a customer account, you can also find the order there.

If we cannot deliver the ordered goods (e.g. they have sold out in the meantime or the supplier has discontinued them), we will inform you without undue delay and offer an alternative solution. If you do not accept it, the seller is entitled to withdraw from the contract to the extent of the undelivered goods; we will refund the amount paid for those goods no later than within 14 days.

The payment options available at checkout depend on the country of delivery and the chosen delivery method. You can pay by the following methods:

• Online card payment (Visa, Mastercard; Apple Pay and Google Pay where offered by the gateway) via the ComGate Payments, a.s. payment gateway — free of charge. You enter your card details directly in the gateway; we never see or store them. If you don’t complete the payment or your bank declines it, the order is cancelled and the purchase contract ends; you can place the order again.
• Cash on delivery — you pay when you receive the parcel, to the courier or at a DPD pick-up point (card only at lockers, up to €1,000 at pick-up points) (Slovakia only). The cash on delivery surcharge is €1.50 and is included in the delivery price in the order summary.
• Payment in store on collection — in cash or by card when you collect the goods.
• Orders to the Czech Republic can only be paid in advance (by card).
• All payments are in euros.

For payment in advance, we dispatch the goods once the payment has been received. With cash on delivery and payment in store, you pay when you receive the goods.

We issue an invoice (tax document) for every order in electronic form. If you pay by bank transfer, we e-mail it to you straight after the order together with the payment details; for other payment methods, we e-mail it to you on request, and if you have a customer account, you can also find it there. For purchases on behalf of a company, it will state the business name, Company ID (IČO), Tax ID (DIČ) and VAT ID (IČ DPH) that you enter at checkout.

You enter a discount code or gift voucher code in the cart; one code may be applied per order. The terms of a discount code (e.g. validity, minimum order value) are stated when it is issued.

We deliver goods to Slovakia and the Czech Republic. Current delivery methods and their prices:

Free delivery applies to DPD courier, DPD pick-up points and lockers, and Packeta when the value of the goods after any discount reaches at least €150.00. It does not apply to Fightshop delivery or to goods with a special delivery charge. A cash on delivery surcharge of €1.50 is added to the delivery price, even when delivery is free.

Bulky or heavy goods (e.g. punch bags): if a special delivery charge and delivery area are stated for a product, we deliver such goods only to the areas stated and for the charge stated. At checkout, you will only be offered the methods that are possible for the goods in question.

Delivery time: we usually dispatch goods in stock on the working day on which we receive the order, provided we receive it by 13:00 (for payment in advance, once the payment has been credited); otherwise on the next working day. DPD courier and Packeta usually deliver within 1–2 working days of dispatch, and the same applies to DPD pick-up points and lockers; collect the parcel there within the period that DPD states in its delivery notification. Unless stated otherwise for the goods, we will deliver them no later than 30 days after the contract is concluded. If we fail to deliver the goods even within an additional reasonable period that you set for us, you may withdraw from the contract and we will refund the amount paid without delay.

In-store collection: we will let you know once your order is ready. We will hold the prepared order for you in the store for 7 days; we may cancel an unpaid order that you do not collect within this period. You can only collect goods that are in stock at the selected store — checkout verifies this when you choose the store.

On receipt, please check that the parcel is intact. If the packaging is visibly damaged, make a damage report with the courier or refuse the parcel, and let us know. This does not affect your rights arising from liability for defects.

Ownership of the goods passes to the buyer upon payment of the full purchase price. The risk of damage to and loss of the goods passes to the buyer when the goods are taken over by the buyer or by a third party designated by the buyer (other than the carrier).

• A gift voucher has a value stated in euros and is valid for 12 months from the date of purchase.
• You can redeem the voucher at the Fightshop stores in Bratislava and Trnava and in the online shop, where you enter its code in the cart.
• We will deliver the voucher by your chosen delivery method (or you can collect it in store), and once it has been paid for, we will also send you its code by e-mail.
• The voucher cannot be exchanged for cash. It is redeemed once, for a single purchase: if the value of the purchase is lower than the value of the voucher, the difference is not paid out; if it is higher, you pay the difference.
• As a consumer, you may withdraw from the purchase of a voucher within 14 days of receiving it, provided you have not yet redeemed it (Article 8).

As a consumer, you have the right to withdraw from a distance contract without giving any reason within 14 days of the day on which you, or a third party designated by you (other than the carrier), take possession of the goods. If you ordered several items in one order that are delivered separately, the period runs from the receipt of the last of them.

Notify us of your withdrawal by an unequivocal statement before the period expires — it is sufficient to send it on the last day of the period. You can do so, for example:

• using the “Withdraw from the contract here” function at /odstupenie/formular — it is available throughout the withdrawal period, also without signing in, and once you confirm it we will immediately e-mail you an acknowledgement of receipt with the content of the notice and its date and time,
• by e-mail to info@fightshop.sk,
• by letter to our registered office: TERRI-M s.r.o., Mariánska 2226/2, 811 08 Bratislava (not to the store address — the post does not deliver mail there),
• in person at one of our stores.

You may use the model form available on the /odstupenie page and attached to the order confirmation; its use is not mandatory.

Return the goods to us no later than 14 days after the day on which you notified us of your withdrawal — by courier to Ivanská cesta 26, 820 01 Bratislava or in person at the store in Bratislava; not via Slovak Post (Slovenská pošta), not to a pick-up point or parcel locker, and never cash on delivery (Slovak Post does not deliver parcels to the store address and we do not accept cash-on-delivery parcels). You bear the direct cost of returning the goods.

Within 14 days of the day on which we receive your notice of withdrawal, we will refund all payments received from you, including the costs of delivering the goods to you. If you chose a more expensive method of delivery than the cheapest standard delivery we offer, we will not refund the difference. We will make the refund using the same means of payment that you used, unless we agree otherwise, and without any fees; if you paid cash on delivery, we will send it to the bank account you provide. We may withhold the refund until we have received the goods back or you have supplied proof that you have sent them.

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. You can try the goods on as you would in a store.

In particular, you cannot withdraw from the contract for goods supplied in protective packaging that are not suitable for return for health protection or hygiene reasons and whose protective packaging has been broken after delivery (e.g. mouthguards), or for goods made to your specifications or personalised.

You will find the detailed procedure on the /odstupenie and /vratenie pages.

The seller is liable for the goods being free from defects upon receipt and for defects that become apparent within 24 months of receipt of the goods (liability for defects, commonly referred to as the “warranty”).

If the goods are defective, you are entitled to have the defect remedied free of charge by repair or replacement of the goods; you choose the method, unless the chosen method is impossible or disproportionately costly compared with the other. If the defect cannot be remedied, if we have not remedied it within a reasonable time or without significant inconvenience, if the defect recurs, if it is so serious as to justify an immediate price reduction or withdrawal, or if we have refused to remedy the defect, you are entitled to a reasonable price reduction or to withdraw from the contract. In the case of a minor defect, you are entitled to a price reduction, not to withdrawal.

Liability for defects does not cover normal wear and tear of the goods caused by their use, damage caused by improper use, unprofessional intervention or failure to follow the care instructions, or defects for which we granted a discount at the time of purchase.

You can make a warranty claim:

• using the online form at /reklamacia (attach photos of the defect — this will speed up processing),
• by e-mail to info@fightshop.sk or by phone on +421 904 316 813,
• in person at the store in Bratislava or Trnava.

Bring the claimed goods to the store or send them by courier to Ivanská cesta 26, 820 01 Bratislava; not via Slovak Post (Slovenská pošta), not to a pick-up point or parcel locker, and never cash on delivery (Slovak Post does not deliver parcels to the store address and we do not accept cash-on-delivery parcels). Enclose the proof of purchase or state the order number. Please get in touch with us before sending — we will reimburse the cost of sending the claimed goods by courier.

We will confirm that you have made the claim (by e-mail or in store). We will handle the claim without undue delay and no later than 30 days from the day on which it was made, and we will issue you with a written record of how it was resolved. If we reject the claim, we will state the reason in that record.

For goods purchased by a business buyer, liability for defects is governed by the Commercial Code. You will find the detailed procedure and the form on the /reklamacia page.

• Anyone can submit a review; we check each review manually before publishing it.
• Only a review whose e-mail address matches the e-mail address in our order for that product carries the “Verified purchase” badge. Reviews without this badge are not verified.
• We publish both positive and negative reviews. We only decline to publish reviews that are vulgar or offensive, are unrelated to the product, or contain other people’s personal data or advertising.
• We do not offer any reward or discount for reviews.

• Registration is voluntary; you can also shop as a guest. When registering, you verify your e-mail address via a link that we send you.
• Keep your password safe and do not share it with anyone.
• You can request the closure of your account at any time at info@fightshop.sk.
• We may close an account if it is used in breach of these Terms or of the law.

If you are not satisfied with how your claim was handled or believe that we have violated your rights, please contact us with a request for redress at info@fightshop.sk.

If we reject your request or fail to respond within 30 days of the day on which it was sent, you, as a consumer, have the right to file a petition to initiate alternative dispute resolution (ADR) within one year of our rejection or of the expiry of that period without a response. The competent ADR entity is:

• the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Central Inspectorate, Department for International Relations and Alternative Consumer Dispute Resolution (Ústredný inšpektorát, Odbor pre medzinárodné vzťahy a alternatívne riešenie spotrebiteľských sporov), Bajkalská 21/A, P. P. 29, 827 99 Bratislava 27, e-mail: ars@soi.sk, www.soi.sk,
• or another authorised legal entity entered in the list of ADR entities maintained by the Ministry of Economy of the Slovak Republic (Ministerstvo hospodárstva SR) (www.mhsr.sk).

This does not affect your right to bring the matter before a court.

The authority supervising compliance with consumer protection legislation is the Slovak Trade Inspection, SOI Inspectorate for the Bratislava Region (Inšpektorát SOI pre Bratislavský kraj), Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava 27, www.soi.sk.

We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection. You will find what data we process, why, for how long and what rights you have on the /ochrana-udajov page; information about cookies is on the /cookies page.

These Terms and the contracts concluded via the online shop are governed by the law of the Slovak Republic. If you are a consumer habitually resident in another country (e.g. the Czech Republic), this choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country.

We may amend the Terms. Your order is governed by the version in effect at the time it was placed, which we send you as an attachment to the order confirmation.

If any provision of these Terms is or becomes invalid or ineffective, the remaining provisions remain in force.

These Terms and Conditions are valid and effective from 12 October 2026.