Returns

When you buy at a distance, Act No. 108/2024 Coll. gives you the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason. The deadline is met if you send us the notice on the last day of the period.

All you need to do is let us know within this period that you are returning the goods. You don’t have to give a reason or explain anything. We want you to be able to try your gear in peace and decide without stress.

You can try the goods on just as you would in a bricks-and-mortar store — check the size and whether your gloves or kimono really fit.

A return takes three steps. The whole process is simple and we will be glad to help you with it.

• 1. Notify us of your withdrawal from the contract — the quickest way is the online “Withdraw from the contract here” function at /odstupenie/formular (no sign-in needed; you will receive an acknowledgement by e-mail straight away), or by e-mail to info@fightshop.sk. Give us your order number and the goods you are returning. You will find further options on the /odstupenie page.
• 2. Pack the goods carefully (if you can, enclose a copy of the invoice) and send them by courier within 14 days of the notice to: TERRI-M s.r.o. (Fightshop.sk), Ivanská cesta 26, 820 01 Bratislava. Do not send them via Slovak Post (Slovenská pošta), to a pick-up point or cash on delivery — such a parcel will not reach us.
• 3. Once we have received and checked the goods, we will refund your money. We will keep you informed of every step by e-mail.

You can also bring the goods in person to our store (Fightshop Bratislava, Ivanská cesta 26, 820 01 Bratislava) during opening hours (Mon–Tue 10:00 – 17:00, Wed 10:00 – 19:00, Thu–Fri 10:00 – 17:00, Sat–Sun closed).

For us to refund the full amount, the goods should be in the condition you yourself would expect as a new customer. You are of course welcome to try them on — just as you would in a bricks-and-mortar store.

• The goods are undamaged, unused and clean (trying them on to check the size and characteristics is fine).
• The goods are complete — including all parts, accessories and gifts, if they were included in the package.
• Swing tags and original labels are intact and have not been removed.
• The goods are packed so that they are not damaged in transit (ideally in the original packaging).

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their characteristics and functioning. In that case, we may reduce the refunded amount accordingly. For hygiene reasons, we cannot take back, for example, used mouthguards or hand wraps that have been removed from their hygienic packaging.

Happy with the brand but need a different size or colour? We will sort it out quickly. Write to us at info@fightshop.sk or give us a call and we will reserve the item you need.

• Send the original goods back to us or bring them to the store — the same conditions apply as for returns (undamaged, complete, with labels).
• We will send you the new item as agreed, or as soon as we receive the returned goods.
• If you are unsure about the size, get in touch before you order — we will be happy to advise you based on your sport and your measurements.

When you exchange an item for a different size of the same product, we will send you the new parcel at no additional cost for delivery to you.

We will refund your money no later than 14 days after the day on which we received your notice of withdrawal from the contract. In practice, we try to do it sooner — as soon as we have received and checked the goods.

• We refund the payment using the same method that you used to pay (card, Apple Pay, Google Pay, bank transfer), unless we agree otherwise with you. We do not charge you any fees for the refund.
• If you paid cash on delivery, we will send the money to the bank account you provide.
• We refund the full price of the goods, including the cost of delivery to you (up to the cost of the cheapest standard delivery method we offer).
• We may withhold the refund until we have received the goods back or you have supplied proof that you have sent them, whichever is earlier.

The consumer bears the direct cost of returning the goods when withdrawing from the contract. Feel free to get in touch before sending — we will advise you how to send the parcel so that it actually reaches us.

The safest option is to contact us before you send the parcel — you will avoid unnecessary costs and delays in processing.

If you are not sure, contact us before sending — we will send you instructions. Send the parcel by courier to the store address, and never cash on delivery.

If the goods arrived damaged in transit or you discover a manufacturing defect, the procedure is that of a warranty claim — not a standard return. The goods are covered by the statutory 24-month liability for defects (warranty) under the Civil Code.

• Ideally, report a parcel damaged in transit to the courier immediately on receipt and let us know without delay.
• If the goods are defective, write to us at info@fightshop.sk, describe the problem and attach photos — this will speed up processing.
• We will repair defective goods, replace them with new ones or refund your money, in accordance with the statutory rules and the nature of the defect.
• We will handle the claim no later than 30 days after it is made and keep you informed along the way.

For damaged or defective goods, you bear no costs of returning them — we take care of everything.

Feel free to contact us about anything to do with returns, exchanges or warranty claims. We are here for you and can sort out most things with a single phone call or e-mail.

• Seller: TERRI-M s.r.o., Company ID (IČO): 54694264, VAT ID (IČ DPH): SK2121768748
• Registered office: Mariánska 2226/2, 811 08 Bratislava, Slovakia
• E-mail: info@fightshop.sk
• Phone (online shop customer line): +421 904 316 813
• Store address and address for returns: Ivanská cesta 26, 820 01 Bratislava (goods by courier or in person only)
• Address for letters: registered office — Mariánska 2226/2, 811 08 Bratislava
• Store opening hours: Mon–Tue 10:00 – 17:00, Wed 10:00 – 19:00, Thu–Fri 10:00 – 17:00, Sat–Sun closed

If you are not satisfied with how your claim was handled or believe that we have violated your rights, contact us with a request for redress at info@fightshop.sk. If we reject it or fail to respond within 30 days, you may, within one year, file a petition for alternative dispute resolution (ADR) with the following entity: the Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI), Central Inspectorate, Department for International Relations and Alternative Consumer Dispute Resolution (Ústredný inšpektorát, Odbor pre medzinárodné vzťahy a alternatívne riešenie spotrebiteľských sporov), Bajkalská 21/A, P. P. 29, 827 99 Bratislava 27, e-mail: ars@soi.sk, www.soi.sk, or another entity on the list maintained by the Ministry of Economy of the Slovak Republic (Ministerstvo hospodárstva SR) (www.mhsr.sk). The supervisory authority is the Slovak Trade Inspection, SOI Inspectorate for the Bratislava Region (Inšpektorát SOI pre Bratislavský kraj), Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava 27, www.soi.sk.