Warranty claims
Warranty claim
Seam split, colour ran, zip came loose? Fill in the claim form — we accept your claim straight away, give it a number and resolve it within 30 days at the latest.
- 1
Fill in the form
Describe the fault and, if you like, how you’d prefer the claim to be resolved. We’ll give you a claim number REK-…
- 2
Send the item by courier
Pack the item so it can’t be damaged in transit and send it by courier to the store address — not by post, not to a pick-up point and never cash on delivery. Include your claim number.
- 3
The manufacturer assesses the fault
We accept the claim and send the item to the manufacturer for assessment — they judge material and workmanship faults. We take care of this; you don’t need to contact anyone. We’ll keep you updated by email.
- 4
Resolved within 30 days
By law, we resolve your claim within 30 days of it being made at the latest.
Send by courier only
- Send the item by courier directly to the store address — not by Slovak Post, not to a pick-up point or parcel locker. Postal deliveries aren’t made to this address, so they won’t reach us.
- Never send the parcel cash on delivery or with any other charge payable by us — we can’t accept such a parcel and the carrier will return it to the sender.
- For warranty claims, we cover the return shipping costs — get in touch before sending and we’ll send you instructions or a prepaid shipping label.
Where to send the item
Fightshop Bratislava
Ivanská cesta 26, 820 01 Bratislava
Warranty claims don’t cover normal wear and tear, mechanical damage caused by use contrary to the instructions, or faults for which you were given a discount. You’ll find the details in our terms and conditions. If you just want to return an item without giving a reason, use withdrawal from the contract instead.
